RankSurge's player stats are free, so there is nothing to refund for players. The only paid products are advertising packages, billed monthly or prepaid for 3, 6 or 12 months. Refunds are given for ads we can't approve for a fixable reason, slots with no room, and billing errors. Ads that break our Ad Content Policy are not refunded.
Last updated: October 14, 2026
Free player features
Player stats, lookups and tools on RankSurge are free. There are no paid player features, so no purchase or refund applies to them.
Advertising packages
Monthly plans renew automatically until you cancel; we email you 3 days before each renewal. Prepaid plans are one payment for 3, 6 or 12 months and do not renew. Full terms are in our Advertising Terms and Subscription Policy.
How to cancel a monthly plan
- Sign in to your customer account, open Subscriptions and cancel, or use the cancel link in any renewal email, or
- Email sales@ranksurge.games from the address you used to buy.
Cancelling stops all future renewals. Your ad keeps running until the end of the month you already paid for.
When we give refunds
- Fixable problem we can't resolve: if your ad can't be approved for a fixable reason (such as wrong image size or a landing page that won't load) and it isn't fixed within 7 days, we refund that payment in full.
- No capacity: if the slot you bought has no room, we refund that payment in full.
- Billing error: if you were charged by mistake, for example charged twice or charged after you cancelled, we refund the incorrect charge.
When we do not give refunds
- Cancelling partway through a month, or unused months of a prepaid plan.
- Upgrading or downgrading.
- Policy violations: ads, link text, landing pages or businesses in a banned category under our Ad Content Policy (including gambling, adult content, alcohol, tobacco or vapes, cannabis, cheats, account selling, crypto, weapons, drugs or malware), or landing pages changed after approval. These payments are forfeited and the account is banned from advertising.
Disputes and chargebacks
Please contact us first if something looks wrong; we fix billing errors quickly. We keep a record of your policy agreement with each order (the boxes you ticked, date and time, policy version, and the IP address and browser recorded at checkout) and will provide it to your card issuer if a charge is disputed.
How refunds are paid
Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.
Questions
Email sales@ranksurge.games or use our contact page.