Refund policy
Last updated: October 14, 2026
Player stats on RankSurge are free. There are no paid player features, so no refunds apply to them.
The only paid products on RankSurge are advertising subscriptions.
How to cancel: sign in to your customer account, open Subscriptions and cancel, or email sales@ranksurge.games. Cancelling stops future renewals. Your ad keeps running until the end of the month you already paid for.
When we give refunds:
- Rejected ad: if we reject your ad during review, we refund that payment in full and cancel the subscription.
- No capacity: if the slot you bought has no room, we refund that payment in full and cancel the subscription.
- Billing error: if you were charged by mistake (for example charged twice, or charged after cancelling), we refund the incorrect charge.
In all other cases payments are not refundable and there are no partial-month credits. This includes cancelling partway through a month, upgrades and downgrades, and ads removed for breaking our Advertising Content Policy after approval.
Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank or card provider.
Full policy: ranksurge.games/pages/refund-policy
Questions: sales@ranksurge.games